Returns and Exchanges

If your table doesn’t agree with its cloth, we offer a handy dandy 30-day returns guarantee.

We understand sometimes shopping doesn't work out perfectly everytime,
so we've detailed our returns policy below so we can assist you with finding the pieces you need.

If you're unsure about our policy please reach out to our friendly team via email on info@tableclothkingdom.com.au

Returns

Please read the below sections (numbered 1 to 9) for details on our Returns Policy.

1. How to return an item

If your cloth is still in its original packaging and condition, and has not been used, simply email us at info@tableclothkingdom.com.au with your order number and the item details, and we’ll confirm with our shipping address and return instructions as soon as we spot your request.

2. Return timeframe

We require your return to be received back to us within 15 business days of your return request email please. When we receive the item and it passes our quality control, we’ll provide an item refund.

We are unable to provide exchanges or refunds for order items that were purchased more than 30 days prior, or that have been used.

3. Exchanges

Due to complexities within the system with changes of size, shape, price, etc. for exchanges, a refund will be issued, which you can use for your new website order for the items you require. We are unable to swap order items, you will need to place a new order.

4. Shipping Costs

Unfortunately, we can’t refund your shipping costs for change of mind, incorrect size or shape choice, or due to the shade being not quite what was expected, as every screen renders the photos of our tablecloths differently.

6. Fabric shades

If you would like to check the fabric shade before you place your order, please request a free fabric swatch via email for your preferred colour and provide us with your mailing address for your envelope.

7. Returns unavailable for used items

We are unable to provide exchanges or refunds for order items that have been used.

8. Return processing fee

For all returns and exchanges a 5% Administration Fee will be deducted from your order amount, to cover initial shipping fees and the time required to quality check and process all returned items.

9. Covid-19 cancellations

Unfortunately, although we understand the current COVID-19 pandemic results in changing plans and cancelled events, we are unable to make exceptions to our returns policy for returns where COVID-19 related change of circumstance has resulted.

We will still require a 5% Administration Fee to be deducted from your Store Credit or Refund amount, to cover our processing time and postage charges, and postage will still need to be paid by the customer for the return items parcel(s).

Contact Us About Returns and Exchanges

Email our friendly team

If you need to contact us for any reason, you can find a real person at info@tableclothkingdom.com.au who will be happy to assist you with your order questions.