Delivery Time Estimates
When will my order arrive?
Your order arrival will depend on:
- dispatch time (see 'Order processing Times' below)
- postage type chosen at checkout (Parcel Post or Express Post)
- public holidays and weekends (when Aus Post may not be working)
- Christmas cut off dates, and congestion in the postal network
- your location
- whether you choose Signature on Delivery or Authority To Leave
Please use the Australia Post delivery times calculator (our post code is 4165 Redland Bay):
Alternatively, please see the Australia Post website for their delivery estimates chart: https://auspost.com.au/sending/delivery-speeds-and-coverage#delays
Our processing/dispatch times will need to be considered in addition to the Aus Post delivery time estimates. As our team require time to process and dispatch your order.
We suggest that it’s best to allow time for delays that may be experienced across Australia within the postal network. As much as we’d love to deliver your cloth to your door, pop the kettle on and have a chat, we do have to place our trust in your postie.
Will my order arrive by Christmas?
See our Christmas Order Cut-Off Dates page for information on ordering in time for Christmas 2023.
Postal network delays (xmas season, natural disasters, COVID-19)
We suggest that it’s best to allow time for delays that may be experienced across Australia within the postal network due to:
- natural disasters
- busy Christmas Shopping Season (Oct to Dec)
Whilst we are diligent with packing and sending your product orders by our promised dispatch times, once the parcel is dispatched we are at the mercy of Australian shipping companies, who are experiencing unprecedented demand due to COVID-19.
As much as we’d love to deliver your cloth to your door, pop the kettle on and have a chat, we do have to place our trust in your postie. Our goal is always to make our Express Shipping option affordable, so please choose Express Shipping if you’re needing your cloth with haste.
Why we use Aus Post
For most of our parcels we use Australia Post due to their wide-reaching postal network, and their ability to deliver to PO Boxes, Parcel Collect Boxes, and if delivery is missed customers are able to collect their order from a local Post Office.
Other courier providers are also facing delays and challenges with COVID-19, and whilst these couriers may be faster at times they will not deliver to PO Boxes, Parcel Collect Boxes, and charge significant re-delivery fees for unsuccessful delivery, and their depots are often very far away for collection of a missed delivery.
So we avoid usually couriers and lodge our parcels with Australia Post.
If you require your parcel to be sent with a courier, please ask our friendly team via email on firstname.lastname@example.org and we may be able to assist with a freight quote.
Aus Post have removed 'Next Business Day Guarantee' for Express Post
Since the emergence of Covid-19, Australia Post have removed the ‘Next Business Day’ guarantee for Express Post Parcels sent within the Express Network.
Express Post is still the fastest, and most wide-reaching shipping option we have available, however the delivery dates are only estimates as per the Australia Post website:
Order Processing Times
Order processing / dispatch timeframes
Our orders are dispatched at least every Tuesday and Friday.
Orders placed on:
will be dispatched on or before Tuesday.
Orders placed on:
will be dispatched on or before Friday.
For urgent orders please contact us at email@example.com to see if your order can be prioritised for an earlier dispatch.
We process orders diligently, with attention to order notes, product quality, delivery details and order items, to ensure accuracy for your important order.
Public Holiday impacts
Please keep Public Holidays in mind when placing your order, and add a buffer for public holidays. We are unable to pack and dispatch orders on Australian, Queensland or Redlands City (our local area) Public Holidays.
Australia Post also does not operate on Public Holidays so this will add to the delivery timeframe of your parcel’s journey.
Weekend orders (placed Friday to Sunday) will be processed on Monday and dispatched on Tuesday.
Shipping Prices & Offers
Free shipping offer details
FREE Standard Shipping On Orders Over $150
The $150 free post minimum order amount does not apply to the order total before discounts/coupons are applied, only after.
Free shipping offer is only for standard shipping, not express (due to high express shipping costs).
Here are some ideas to make use of this great chance to save on shipping:
- Choose a second or third tablecloth colour for your collection and so you’re prepared for any occasion!
- When you entertain try matching your indoor and outdoor tables with the same colour tablecloth.
- Spoil a friend or family member with a tablecloth gift in their favourite colour (just ask their table size or do a sneaky measure!).
- Add table decor items to complete your styled look, we have a great range of placemats, table runners, napkin rings and napkins to create the look your event or gathering needs!
- If you possess excellent foresight then enhance your next event with something for Christmas, Easter, Mother’s Day or Valentine’s Day!
Free Standard Shipping for order totals over $150.00 | Free Standard Shipping is applied at the checkout for orders over $150.00
Standard Shipping for Australia only calculated at checkout | Parcel Post via Australia Post
Express Shipping for Australia only calculated at checkout | Express via Australia
International Shipping - calculated at checkout | available for Singapore, Ireland, United Kingdom, New Zealand, Canada, United States. Any Duty or Taxes applied by destination country are to be paid by customer.
Invoices, Tracking and Order Changes
Receiving order tracking & invoices
Keep a side eye out for your invoice and tracking information that will be on its way to your email inbox the second you hit ‘check out’.
If your invoice & tracking info emails don’t arrive please check your ‘Junk’ mail folder or contact us to have it resent.
To ensure ease of contact should we need to have a little chat about your order, please include your correct contact information when placing your order at the checkout.
Incorrect order details
If you have placed an order with incorrect shipping/delivery address details, and you have not yet received a ‘Your order has shipped’ email from us, then please email us the necessary changes to your delivery details as soon as possible.
Your order will be pulled from processing as soon as possible and will be processed with one extra day to enable our staff to make the necessary changes.
If your order has already been dispatched with our mail collection, we are unable to make changes to delivery details.
Tracking your order
Due to the large volume of orders our small family business receives during Christmas Season, we are unable to follow up or enquire with Australia Post about your order parcel if it is delayed or not arriving in time for Christmas.
We provide a tracking number with your order dispatch email which you will be able to provide to Australia Post if you would like to enquire with them about your parcel.
Please lodge post enquiries with Australia Post
Our team works thoroughly to dispatch orders to the delivery address provided in your order, in a timely manner.
Once your parcel is lodged with Australia Post we are unable to:
- keep an eye on your parcel or advise about delivery estimates or dates & times
- lodge any enquiries about late or lost parcels
- or make any changes to delivery address
These enquiries must be lodged with Australia Post directly by you (the parcel receiver) please.
If there have been any issues with the lodgement of your parcel by our staff please contact us.
Contact Us About Shipping
Online Orders Only (no local pick up or showroom)
Local Pick Up (unavailable)
At this time we are unable to offer:
Click and Collect
Local Pick Up for orders
In Store Purchases
Due to the pandemic and recession we have moved to a home based premises which will not have a showroom or local pick up possible.
We are working on a solution for a convenient local Redlands pick up point, and will provide information here when this has been organised.
Our sincere apologies. Thank you for your understanding.
We have fast dispatch times, and standard or express post still available at the checkout for all online orders.
- From Loretta and the Tablecloth Kingdom Team
Request a fabric colour sample
Please email us at firstname.lastname@example.org if you require a FREE fabric swatch colour sample as we can send small fabric cuttings via registered post for you to view. This is a great way to view fabric quality or feel, or fabric colours.