Dispatch and Delivery

To make your shopping experience easy-peasy, we've detailed useful info below.

If you can't find what looking for, reach out to our friendly team via email on info@tableclothkingdom.com.au

Delivery Time Estimates

Covid-19 Postage Delays

At this unpredictable time during the COVID-19 pandemic and an unprecedented increase in online shopping, Australia Post are handling more parcels than ever before.

Due to this, Australia Post are not currently offering any reliable delivery time-frame estimates, and due to the pandemic, postage delays have become the norm across Australia.

Australia Post Delivery Estimates

Please see the Australia Post website for their delivery estimates chart: https://auspost.com.au/service-updates/domestic-delivery-times#delays

and scroll down to “Express Post and Parcel Post” then select your delivery state.

Express Post Timeframe Estimates

Since the emergence of Covid-19, Australia Post have removed the ‘Next Business Day’ guarantee for Express Post Parcels sent within the Express Network.

Express Post is still the fastest, and most wide-reaching shipping option we have available, however we delivery dates are only estimates as per the Australia Post website:

https://auspost.com.au/service-updates/domestic-delivery-times#delays

Shipping Prices & Offers

Free shipping offer details

FREE Standard Shipping On Orders Over $100

Please note:

The $100 free post minimum order amount does not apply to the order total before discounts/coupons are applied, only after.

Free shipping offer is only for standard shipping, not express (due to high express shipping costs).

Here are some ideas to make use of this great chance to save on shipping:

- Choose a second tablecloth colour for your collection and so you’re prepared for any occasion!

- When you entertain try matching your indoor and outdoor tables with the same colour tablecloth.

- Spoil a friend or family member with a tablecloth gift in their favourite colour (just ask their table size or do a sneaky measure!).

- If you possess excellent foresight then enhance your next event with something for Christmas, Easter, Mother’s Day or Valentine’s Day!

Shipping prices

Free Standard Shipping for order totals over $100.00 | Free Standard Shipping is applied at the checkout for orders over $100.00

Standard Shipping Flat Rates for Australia only | $11.00 for orders UNDER 2kg total weight | $14.00 for orders OVER 2kg total weight

Express Shipping Flat Rates for Australia only | $16.00 for orders UNDER 2kg total weight | $19.00 for orders OVER 2kg total weight

International Shipping - via enquiry and invoice only | email info@tableclothkingdom.com.au to request a quote

Free Click and Collect (Capalaba Warehouse) | See details on Click and Collect Page | Click here to book your collection time

Order Processing Times

Order processing / dispatch timeframes

After your order is placed, our Tablecloth fairies will lovingly place them into your package and send them off with our carrier pigeon. 

Please allow one to two business days for our tablecloth fairies to process your order.

For order dispatch please see the following table for time-frames:

For orders placed on: Monday, Tuesday, Wednesday, Thursday the processing/packing time is: 1 – 2 business days

For orders placed on: Friday, Saturday, Sunday the processing/packing time is: 2 business days

We process orders diligently, with attention to order notes, product quality, delivery details and order items, to ensure accuracy for your important order.

Public Holiday impacts

Please keep Public Holidays in mind when placing your order, and add a buffer for public holidays. We are unable to pack and dispatch orders on Australian, Queensland or Redlands City (our local area) Public Holidays.

Australia Post also does not operate on Public Holidays so this will add to the delivery timeframe of your parcel’s journey.

Weekend orders

Weekend orders (placed Friday to Sunday) will be processed on Monday and dispatched on Tuesday. We prioritise Express Post orders (so these may be sent on a Monday depending on the volume of orders).

Shipping Times

Postal network delays

We suggest that it’s best to allow time for delays that are being experienced across Australia within the postal network.

Whilst we are diligent with packing and sending your product orders by our promised dispatch times, once the parcel is dispatched we are at the mercy of Australian shipping companies, who are experiencing unprecedented demand due to COVID-19.

As much as we’d love to deliver your cloth to your door, pop the kettle on and have a chat, we do have to place our trust in your postie. Our goal is always to make our Express Shipping option affordable, so please choose Express Shipping if you’re needing your cloth with haste.

Australia Post vs. Couriers

For most of our parcels we use Australia Post due to their wide-reaching postal network, and their ability to deliver to PO Boxes, Parcel Collect Boxes, and if delivery is missed customers are able to collect their order from a local Post Office.

Other courier providers are also facing delays and challenges with COVID-19, and whilst these couriers may be faster at times they will not deliver to PO Boxes, Parcel Collect Boxes, and charge significant re-delivery fees for unsuccessful delivery, and their depots are often very far away for collection of a missed delivery.

So we avoid usually couriers and lodge our parcels with Australia Post.

If you require your parcel to be sent with a courier, please ask our friendly team via email on info@tableclothkingdom.com.au and we may be able to assist with a freight quote.

Expected delivery times – January to October

Please see below for an indication of when you can expect your order (timeframes below reflect COVID-19 delays impacting Australia Post):

Express Shipping 3 to 5 Business Days depending on your location

Standard Shipping 4 to 10 Business Days depending on your location

PLEASE NOTE: Please allow for unexpected delays in the postal network. Don’t forget to add a buffer for public holidays. We are unable to pack and dispatch orders on Australian, Queensland or Redlands City (our local area) Public Holidays. Australia Post also does not operate on Public Holidays so this will add to the delivery time-frame of your parcel’s journey.

Expected delivery times – Christmas Season (November to December))

Shipping at Christmas (Nov to Dec) - Click here to view our Christmas Shipping Guide

Invoices, Tracking and Order Changes

Receiving order tracking & invoices

Keep a side eye out for your invoice and tracking information that will be on its way to your email inbox the second you hit ‘check out’.

If your invoice & tracking info emails don’t arrive please check your ‘Junk’ mail folder or contact us to have it resent.

To ensure ease of contact should we need to have a little chat about your order, please include your correct contact information when placing your order at the checkout.

Incorrect order details

If you have placed an order with incorrect shipping/delivery address details, and you have not yet received a ‘Your order has shipped’ email from us, then please email us the necessary changes to your delivery details as soon as possible.

Your order will be pulled from processing as soon as possible and will be processed with one extra day to enable our staff to make the necessary changes.

If your order has already been dispatched with our mail collection, we are unable to make changes to delivery details.

Parcel Enquiries

Tracking your order

Due to the large volume of orders our small family business receives during Christmas Season, we are unable to follow up or enquire with Australia Post about your order parcel if it is delayed or not arriving in time for Christmas.

We provide a tracking number with your order dispatch email which you will be able to provide to Australia Post if you would like to enquire with them about your parcel.

Please lodge post enquiries with Australia Post

Our team works thoroughly to dispatch orders to the delivery address provided in your order, in a timely manner.

Once your parcel is lodged with Australia Post we are unable to:

- keep an eye on your parcel or advise about delivery estimates or dates & times

- lodge any enquiries about late or lost parcels

- or make any changes to delivery address

These enquiries must be lodged with Australia Post directly by you (the parcel receiver) please.

If there have been any issues with the lodgement of your parcel by our staff please contact us.

Contact Us About Shipping

Email our friendly team

If you need to contact us for any reason, you can find a real person at info@tableclothkingdom.com.au who will be happy to assist you with your order questions.