Delivery Time Estimates
Covid-19 Postage Delays
At this unpredictable time during the COVID-19 pandemic and an unprecedented increase in online shopping, Australia Post are handling more parcels than ever before.
Due to this, Australia Post are not currently offering any reliable delivery time-frame estimates, and due to the pandemic, postage delays have become the norm across Australia.
Australia Post Delivery Estimates
Please see the Australia Post website for their delivery estimates chart: https://auspost.com.au/service-updates/domestic-delivery-times#delays
and scroll down to “Express Post and Parcel Post” then select your delivery state.
Express Post Timeframe Estimates
Since the emergence of Covid-19, Australia Post have removed the ‘Next Business Day’ guarantee for Express Post Parcels sent within the Express Network.
Express Post is still the fastest, and most wide-reaching shipping option we have available, however we delivery dates are only estimates as per the Australia Post website:
Shipping Prices & Offers
Free shipping offer details
FREE Standard Shipping On Orders Over $100
The $100 free post minimum order amount does not apply to the order total before discounts/coupons are applied, only after.
Free shipping offer is only for standard shipping, not express (due to high express shipping costs).
Here are some ideas to make use of this great chance to save on shipping:
- Choose a second tablecloth colour for your collection and so you’re prepared for any occasion!
- When you entertain try matching your indoor and outdoor tables with the same colour tablecloth.
- Spoil a friend or family member with a tablecloth gift in their favourite colour (just ask their table size or do a sneaky measure!).
- If you possess excellent foresight then enhance your next event with something for Christmas, Easter, Mother’s Day or Valentine’s Day!
Free Standard Shipping for order totals over $100.00 | Free Standard Shipping is applied at the checkout for orders over $100.00
Standard Shipping Flat Rates for Australia only | $11.00 for orders UNDER 2kg total weight | $14.00 for orders OVER 2kg total weight
Express Shipping Flat Rates for Australia only | $16.00 for orders UNDER 2kg total weight | $19.00 for orders OVER 2kg total weight
International Shipping - via enquiry and invoice only | email email@example.com to request a quote
Order Processing Times
Order processing / dispatch timeframes
After your order is placed, our Tablecloth fairies will lovingly place them into your package and send them off with our carrier pigeon.
Please allow one to two business days for our tablecloth fairies to process your order.
For order dispatch please see the following table for time-frames:
For orders placed on: Monday, Tuesday, Wednesday, Thursday the processing/packing time is: 1 – 2 business days
For orders placed on: Friday, Saturday, Sunday the processing/packing time is: 2 business days
We process orders diligently, with attention to order notes, product quality, delivery details and order items, to ensure accuracy for your important order.
Public Holiday impacts
Please keep Public Holidays in mind when placing your order, and add a buffer for public holidays. We are unable to pack and dispatch orders on Australian, Queensland or Redlands City (our local area) Public Holidays.
Australia Post also does not operate on Public Holidays so this will add to the delivery timeframe of your parcel’s journey.
Weekend orders (placed Friday to Sunday) will be processed on Monday and dispatched on Tuesday. We prioritise Express Post orders (so these may be sent on a Monday depending on the volume of orders).
Postal network delays
We suggest that it’s best to allow time for delays that are being experienced across Australia within the postal network.
Whilst we are diligent with packing and sending your product orders by our promised dispatch times, once the parcel is dispatched we are at the mercy of Australian shipping companies, who are experiencing unprecedented demand due to COVID-19.
As much as we’d love to deliver your cloth to your door, pop the kettle on and have a chat, we do have to place our trust in your postie. Our goal is always to make our Express Shipping option affordable, so please choose Express Shipping if you’re needing your cloth with haste.
Australia Post vs. Couriers
For most of our parcels we use Australia Post due to their wide-reaching postal network, and their ability to deliver to PO Boxes, Parcel Collect Boxes, and if delivery is missed customers are able to collect their order from a local Post Office.
Other courier providers are also facing delays and challenges with COVID-19, and whilst these couriers may be faster at times they will not deliver to PO Boxes, Parcel Collect Boxes, and charge significant re-delivery fees for unsuccessful delivery, and their depots are often very far away for collection of a missed delivery.
So we avoid usually couriers and lodge our parcels with Australia Post.
If you require your parcel to be sent with a courier, please ask our friendly team via email on firstname.lastname@example.org and we may be able to assist with a freight quote.
Expected delivery times – January to October
Please see below for an indication of when you can expect your order (timeframes below reflect COVID-19 delays impacting Australia Post):
Express Shipping 3 to 5 Business Days depending on your location
Standard Shipping 4 to 10 Business Days depending on your location
PLEASE NOTE: Please allow for unexpected delays in the postal network. Don’t forget to add a buffer for public holidays. We are unable to pack and dispatch orders on Australian, Queensland or Redlands City (our local area) Public Holidays. Australia Post also does not operate on Public Holidays so this will add to the delivery time-frame of your parcel’s journey.
Invoices, Tracking and Order Changes
Receiving order tracking & invoices
Keep a side eye out for your invoice and tracking information that will be on its way to your email inbox the second you hit ‘check out’.
If your invoice & tracking info emails don’t arrive please check your ‘Junk’ mail folder or contact us to have it resent.
To ensure ease of contact should we need to have a little chat about your order, please include your correct contact information when placing your order at the checkout.
Incorrect order details
If you have placed an order with incorrect shipping/delivery address details, and you have not yet received a ‘Your order has shipped’ email from us, then please email us the necessary changes to your delivery details as soon as possible.
Your order will be pulled from processing as soon as possible and will be processed with one extra day to enable our staff to make the necessary changes.
If your order has already been dispatched with our mail collection, we are unable to make changes to delivery details.
Tracking your order
Due to the large volume of orders our small family business receives during Christmas Season, we are unable to follow up or enquire with Australia Post about your order parcel if it is delayed or not arriving in time for Christmas.
We provide a tracking number with your order dispatch email which you will be able to provide to Australia Post if you would like to enquire with them about your parcel.
Please lodge post enquiries with Australia Post
Our team works thoroughly to dispatch orders to the delivery address provided in your order, in a timely manner.
Once your parcel is lodged with Australia Post we are unable to:
- keep an eye on your parcel or advise about delivery estimates or dates & times
- lodge any enquiries about late or lost parcels
- or make any changes to delivery address
These enquiries must be lodged with Australia Post directly by you (the parcel receiver) please.
If there have been any issues with the lodgement of your parcel by our staff please contact us.