DELIVERY AND RETURNS


** POSTAGE DELAYS EXPERIENCED AUSTRALIA WIDE ** SEE AUSTRALIA POST WEBSITE FOR DETAILS:

https://auspost.com.au/service-updates/domestic-delivery-times#delays


COVID-19 POSTAGE DELAYS

At this unpredictable time during the COVID-19 pandemic and an unprecedented increase in online shopping, Australia Post are handling more parcels than ever before.
Due to this, Australia Post are not currently offering any reliable delivery timeframe estimates, and due to the pandemic, postage delays have become the norm across Australia.


Please see the Australia Post website for their delivery estimates chart:

https://auspost.com.au/service-updates/domestic-delivery-times#delays

and scroll down to “Express Post and Parcel Post” then select your delivery state.


Australia Post have also removed the ‘Next Business Day’ guarantee for Express Post Parcels sent within the Express Network. Express Post is still the fastest shipping option we have available, however we cannot advise on the expected delivery dates.

FREE Standard Shipping On Orders Over $70

We offer generous FREE Standard Shipping with orders over $70. Here are some ideas to make use of this great chance to save on shipping:

  • Choose a second tablecloth colour for your collection and so you’re prepared for any occasion!
  • When you entertain try matching your indoor and outdoor tables with the same colour tablecloth.
  • Spoil a friend or family member with a tablecloth gift in their favourite colour (just ask their table size or do a sneaky measure!).
  • If you possess excellent foresight then enhance your next event with something for Christmas, Easter, Mother’s Day or Valentine’s Day!

Our Standard Shipping is $11.00, and our Express Shipping is $15.40.

Processing Times

After your order is placed, our Tablecloth fairies will lovingly place them into your package and send them off with our carrier pigeon. Please allow one to two business days for our tablecloth fairies to process your order.

* Weekend orders will be processed on Monday and dispatched on Tuesday, with Express Post orders prioritised (so these may be sent on a Monday depending on the volume of orders).

Please keep Public Holidays in mind when placing your order, and add a buffer for public holidays. We are unable to pack and dispatch orders on Australian, Queensland or Redlands City (our local area) Public Holidays. Australia Post also does not operate on Public Holidays so this will add to the delivery timeframe of your parcel’s journey.

For order dispatch please see the following table for timeframes:

Orders placed on: Processing time is:
Monday 1 – 2 business days
Tuesday 1 – 2 business days
Wednesday 1 – 2 business days
Thursday 1 – 2 business days
Friday 2 business days *
Saturday 2 business days *
Sunday 2 business days *

Shipping Times

We suggest that it’s best to allow time for delays that are being experienced across Australia within the postal network.

Whilst we are diligent with packing and sending your product orders by our promised dispatch times, once the parcel is dispatched we are at the mercy of Australian shipping companies, who are experiencing unprecedented demand due to COVID-19.

As much as we’d love to deliver your cloth to your door, pop the kettle on and have a chat, we do have to place our trust in your postie. Our goal is always to make our Express Shipping option affordable, so please choose Express Shipping if you’re needing your cloth with haste.

AUSTRALIA POST vs. COURIERS

For most of our parcels we use Australia Post due to their wide-reaching postal network, and their ability to deliver to PO Boxes, Parcel Collect Boxes, and if delivery is missed customers are able to collect their order from a local Post Office.

Other courier providers are also facing delays and challenges with COVID-19, and whilst these couriers may be faster at times they will not deliver to PO Boxes, Parcel Collect Boxes, and charge significant redelivery fees for unsuccessful delivery, and their depots are often very far away for collection of a missed delivery, so we avoid couriers and lodge all our parcels with Australia Post.

Please peruse our handy little table explaining when you can expect your order. Don’t forget to add a buffer for public holidays. We are unable to pack and dispatch orders on Australian, Queensland or Redlands City (our local area) Public Holidays. Australia Post also does not operate on Public Holidays so this will add to the delivery timeframe of your parcel’s journey.

EXPECTED DELIVERY TIMES – JANUARY to OCTOBER (timeframes below reflect COVID-19 delays impacting Australia Post)

DELIVERY OPTION ESTIMATED DELIVERY TIME
Express Shipping 3 to 5 Business Days depending on your location

Please allow for unexpected delays in the postal network
Standard Shipping 4 to 10 Business Days depending on your location

Please allow for unexpected delays in the postal network

EXPECTED DELIVERY TIMES – CHRISTMAS SEASON (NOVEMBER TO DECEMBER)

DELIVERY OPTION ESTIMATED DELIVERY TIME
Express Shipping Click here to view our guide
Standard Shipping Click here to view our guide

Invoices and Tracking Information

Keep a side eye out for your invoice and tracking information that will be on its way to your email inbox the second you hit ‘check out’. If your invoice & tracking info emails don’t arrive please check your ‘Junk’ mail folder or contact us to have it resent.

To ensure ease of contact should we need to have a little chat about your order, please include your correct contact information when placing your order at the checkout.

Parcel Enquiries

Due to the large volume of orders our small family business receives during Christmas Season, we are unable to follow up or enquire with Australia Post about your order parcel if it is delayed or not arriving in time for Christmas.

We provide a tracking number with your order dispatch email which you will be able to provide to Australia Post if you would like to enquire with them about your parcel.

Our team works thoroughly to dispatch orders to the delivery address provided in your order, in a timely manner.

Once your parcel is lodged with Australia Post we are unable to:

  • keep an eye on your parcel or advise about delivery estimates or dates & times
  • lodge any enquiries about late or lost parcels
  • or make any changes to delivery address

These enquiries must be lodged with Australia Post directly by you (the parcel receiver) please.

If there have been any issues with the lodgement of your parcel by our staff please contact us.

Incorrect Order Details

If you have placed an order with incorrect shipping/delivery address details, and you have not yet received a ‘Your order has shipped’ email from us, then please email us the necessary changes to your delivery details as soon as possible.

Your order will be pulled from processing as soon as possible and will be processed with one extra day to enable our staff to make the necessary changes.

If your order has already been dispatched with our mail collection, we are unable to make changes to delivery details.

Our Easy 30-Day Returns Guarantee

If your table doesn’t agree with its cloth, we offer a handy dandy 30-day returns guarantee.

If your cloth is still in its original packaging and condition, and has not been used, simply email us at [email protected] with your order number and the item details, and we’ll confirm with our shipping address and return instructions as soon as we spot your request.

We require your return to be received back to us within 15 business days of your return request email please. When we receive the item and it passes our quality control, we’ll provide an item refund.

For exchanges, a store credit will be issued, which you can use towards your new website order for the items you require. We are unable to swap order items, you will need to place a new order using your store credit voucher.

Unfortunately, we can’t refund your shipping costs for change of mind, incorrect size or shape choice, or due to the shade being not quite what was expected, as every screen renders the photos of our tablecloths differently.

If you would like to check the fabric shade before you place your order, please request a free fabric swatch via email for your preferred colour and provide us with your mailing address for your envelope.

We are unable to provide exchanges or refunds for order items that were purchased more than 30 days prior, or that have been used.

For all returns and exchanges a 5% Administration Fee will be deducted from your order amount, to cover initial shipping fees and the time required to quality check and process all returned items.

Unfortunately, although we understand the current COVID-19 pandemic results in changing plans and cancelled events, we are unable to make exceptions to our returns policy for returns where COVID-19 related change of circumstance has resulted. We will still require a 5% Administration Fee to be deducted from your Store Credit or Refund amount, to cover our processing time and postage charges, and postage will still need to be paid by the customer for the return items parcel(s).

Contact Us About Shipping

If you need to contact us for any reason, you can find a real person at [email protected] who will be happy to assist you with your order questions.