Frequently Asked Questions

Delivery and Returns

What shipping options are available and how long will delivery take?

At Tablecloth Kingdom, we care about meeting your shipping needs, which is why we offer both an express shipping and a standard shipping option.

If your table is needing its cloth with haste, our express shipping option is estimated to be on your door step within 2-4 business days of your sweet order arriving in our inbox’s hot little hands. If you’re looking to save a few dollars, our standard shipping still has your table needs in mind, with an estimated delivery rate of 2-8 business days.

If you need two tablecloths, make use of our generous free shipping with orders over $70 deal. Win win! Please note that, while we would love to deliver your tablecloths personally, put the kettle on and have a chat, unfortunately we are at the mercy of Australian shipping, so your order can take up to 10 days to arrive. Please let us know if you are in the hurriest of all hurries and we’ll do what we can!

Please see our Delivery and Returns page for more information.

For information on delivery times during the Christmas period please see our Christmas Shipping Times page.

How accurate are your shipping times?

We do suggest that it’s best to allow up to 10 days to receive your tablecloth. While we are diligent with packing and sending the cloths, we are at the mercy of Australian shipping companies. As much as we’d love to deliver your cloth to your door, we do have to place our trust in your postie.

Please let us know if it’s been longer than 10 days. Our goal is always to make our express shipping option affordable, so please take advantage of this if you’re needing your cloth ASAP.

Please see our Delivery and Returns page for more information.

How quickly will my order be shipped?

Please allow up to one business day for our tablecloth fairies to process your order, the carrier pigeon will arrive the next business day. If weekend online shopping is your thing, we’ll have that sweet cloth ready to go with the pigeon first thing Tuesday morning (please keep Public Holidays in mind when placing your order).

Please see our Delivery and Returns page for more information.

Uh-oh! Am I able to return or exchange an item?

Of course! We have you and your table, event or décor is at the forefront of our mind, so if your table doesn’t seem satisfied, your event has changed, or there’s a detrimental colour clash, please contact us at [email protected] and we’ll help you take advantage of our friendly 30-day returns policy.

Please see our Delivery and Returns page for more information.

Can I organise local pickup, or do you have a showroom where I can view your products?

That would be fun! And as much as we’d love to put a face to the Tablecloth, we have signed up for the future of online shopping, and at this stage we’re in an exclusive relationship.

At this stage we are unable to offer local pick-up or a show room. Although we would love to hear from you on our Contact Form or across one of our many social media pages (@TableKingdom), where you will see the Tablecloths in action, and on our Inspiration Page, where you can find oodles of ideas and images to inspire your next creation. Even better than a showroom, we think!

My product is defective, what should I do?

We take every care with ensuring your tablecloth is exactly what you need and what you ordered, but if there is any issue at all, please make [email protected] your first port of call, and we’ll do our absolute best to rectify the situation. Please try to avoid a PayPal dispute or negative feedback, before contacting our super friendly customer service team who will be more than happy to help.

Please see our Delivery and Returns page for more information.

Enquiries

Do you offer phone support / can I call you?

At Tablecloth Kingdom we offer phone support between 9:00AM and 1:30PM Monday – Friday (excluding Public Holidays). You can reach us on 07 2104 9621. We are also available via email support between 9:00AM and 5:00PM Monday – Friday (excluding Public Holidays). If you send us an email at [email protected] or send us a message on our Contact Us page we will respond to you within 24 hours (usually much sooner!).

I have a special request

We are more than happy for you to contact us with any special requests or questions about tablecloths. We will do our best to assist and we’re always happy to talk all things tablecloth with you! If you send us an email at [email protected] or send us a message on our Contact Us page we will respond to you within 24 hours (usually much sooner!).

Product Stock Levels

The product I want is out of stock / I need more than what is available

If our product is out of stock or we don’t have the quantity you require available online, please contact us to see if it will be available soon. Our stock doesn’t appear online until our Quality Assurance Fairies have checked it over thoroughly, so the product(s) you require may be in stock here and we can ask our Fairies to check them ASAP for you!

We also receive stock deliveries every few months, so the product you’re after may have just arrived at our TQ Headquarters and we can make it available ASAP. Meeting your tablecloth needs is of utmost importance to us so we will always do what we can to provide what you need!

Tablecloth & Table Runner Size

What size tablecloth should I order?

Our easy to follow size guide is available here, to help you choose the exact measurements to suit your tablecloth. We cater from extra small through to large tablecloths, in round, square, rectangle and oval. We also have two extra-wide tablecloth sizes available in oval and rectangle in selected colours only (Snow White, Classic Black, and Chanterelle Beige). In the size guide you will also find advice about the correct drop length for your cloth.

For assistance on tablecloth sizing please feel free to email us at [email protected] or send us a message on our Contact Us page. We offer Email Customer Support during Monday – Friday (excluding Public Holidays) and will respond to you within 24 hours (usually much sooner!). We are more than happy to help you find the correct fit for your table!

Do the tablecloths vary in size?

Our Tablecloth Size Guide exists to make the shopping experience a breeze. As our tablecloths are cut and sewn by real people there may be a 1-10cm variance on your tablecloth measurements. We are confident you will love the quality, range of shape and truth of colour in our cloths.

Oval Tablecloths

We have tried our best to provide Oval tablecloths that fit a range of oval styles and sizes. Please note that Oval tables come in a variety of shape styles ranging from “egg-shaped” to “racetrack” oval. Our Oval tablecloths designed to be in between these two Oval shape styles, in order to accommodate both.

Please take this into consideration when you receive your Oval tablecloth, as we have tried to accommodate most styles and sizes. If you are unsatisfied with the fit of your tablecloth contact us to make use of our 30-day easy returns guarantee.

What size table runner should I order?

For sizing of the Christmas table runner, we have measured them to either have a slight drop, no drop, or to be short enough on your table to fit a placemat at either end.

Your bundle will come with the tablecloth size of your choosing, based on your measurements, along with the table runner that we have preselected for that size, and the correct number of placemats for the chair spaces at your table. There may be a slight variance, but we have done our very best to select the most eye catching and functional pairing for your Christmas bundle.

Tablecloth Quality

What are your tablecloths made from?

Our current range of Kingdom cloths are made from 100% Polyester and boast washability, durability, and less tendency to wrinkle. Just what you need!

Do your tablecloths wrinkle or crease?

We understand how pesky wrinkles can be! For this reason our current range is 100% Polyester fabric with less tendency to wrinkle/crease than most cotton or linen tablecloths.

When your tablecloth arrives it will likely have the creases from being folded and shipped on its long journey. You may wish to run a warm iron over your cloth to remove creases and ensure a beautiful crisp look!

For those who are iron-averse, take care to minimise wrinkles when your tablecloth is in the wash. When you wash your tablecloth, you could hang it up on the washing line promptly to minimise wrinkles from sitting in the machine too long. Then place it quickly on your table again, rather than folding it up.

Are the colours of your tablecloths uniform?

Whilst we try our best to provide you with tablecloths all the exact same shade of colour for your home or event, on rare occasion the tablecloths can be a slightly different shade due to the process where the tablecloths are hand dyed to achieve our brilliant range of Tablecloth Kingdom colours.

In 99% of cases the tablecloths are the same exact shade of colour, but on rare occasions they can be slightly different due to hand dying.

We check every tablecloth by hand for any blemishes or faults, but sometimes these things can be missed by the human eye. If you are unhappy with your tablecloth for any reason, please take advantage of our 30 Day Easy Returns Policy.

Is the fabric of your tablecloths always the same?

Whilst we try our best to provide you with tablecloths all the exact same thickness of fabric for your home or event, on rare occasion the tablecloths can be a slightly different thickness due to our supplier’s availability of cloth. On this rare occasion, the difference in thickness of tablecloth is not noticeable and does not affect quality. Our current range of tablecloths are 100% polyester, and boast washability, durability, and less tendency to wrinkle. Just what you need!

We check every tablecloth by hand for any blemishes or faults, but sometimes these things can be missed by the human eye. If you are unhappy with your tablecloth for any reason, please take advantage of our 30 Day Easy Returns Policy.

Tablecloth Washing and Care

Should I wash my cloth before I use it? How do I remove creases?

There is no need to wash before use, but you may wish to run a warm iron over your cloth to remove the creases from being folded and shipped.

How do I wash my Tablecloth?

Your 100% Polyester Tablecloth comes with a sweet little tag instructing you how to provide the best cloth care. In case you missed it, the recommended way to keep your cloth sparkling is:

  • Perform a cold gentle machine wash separately.
  • Line dry in the shade.
  • A handy little tip: hang your cloth up on the line promptly to minimise wrinkles from sitting in the machine too long. Then place it quickly on your table again, rather than folding it up.
  • Use a warm iron if needed to remove creases.
  • Try to avoid tumble drying as this may ruin the fabric.
  • Absolutely avoid bleaching the tablecloth.
  • How do I remove stains on my Tablecloth?

    For our 100% Polyester Tablecloths we recommend the following to remove stains:

  • It is very important to address stains as soon as possible and do not let the stain dry, to avoid the stain setting in.
  • For stain removal use Vanish Preen Oxi Action Trigger (this stain remover spray is suitable for colours & whites). Follow Vanish spray instructions, then pop the tablecloth through the washing machine with detergent.
  • Alternatively, for stubborn stains you can soak the tablecloth for a short time in Vanish Napisan Oxi Action Powder (this stain soaking powder is suitable for colours and whites). Follow Vanish soaking instructions, then pop the tablecloth through the washing machine with detergent.
  • Choose a stain removal spray or soak that is suitable for colours, to ensure the colour is not affected in your coloured tablecloth.
  • Do not scrub the tablecloth in the area of the stain, as we have found this dulls the fabric in this area and can ruin the look of the tablecloth.
  • We have tested this method on our white and coloured Tablecloths and it has been successful in removing most dirt and food stains.
  • For stubborn stains such as red wine and oil, it usually depends on how long it sits in the tablecloth as to whether it will come out.
  • Some stains such as pen ink will never come out of any colour fabric unfortunately.
  • Tablecloth Styling and Use

    Can you tablecloths be used for outdoor tables?

    Our tablecloths are fantastic for an occasion outdoors or for use on outdoor tables that are undercover. If left for a prolonged period of time outdoors they will fade in the sun and suffer water damage. So it’s best to keep your tablecloth out of the sun and rain, or indoors when you’re not using it. If Mr Weather decides to rain on your outdoors occasion, not a worry, just hang up your tablecloth to dry as soon as possible and she’ll be ready for your next sunny event!

    How do I decorate my table?

    We love table decorating, which is why we’ve got a whole section on the website dedicated to showing you how to create your own table masterpiece, for any theme or colour scheme you choose! Please enter the Table Inspiration section to learn the difference between home décor and event styling, and to discover how to match colours and props with your brand-new cloth.

    Payment and Checkout

    Which payment methods are accepted at checkout?

    We accept all major credit cards (Visa, Mastercard, American Express), and we even have PayPal for those speedy express payers among us.

    How secure is shopping online with Tablecloth Kingdom? Is my data protected?

    Tablecloth Kingdom secures all communication between you and us via encrypted transfer. Rest assured we use the strongest encryption technology available to secure your information during transfer to us.

    What happens after I make my order?

    If you place your order during business hours, your order will politely pop into our inbox, we’ll do a little happy dance and get working on it right away. You’ll receive an invoice and your tracking number, and the rest is up to us. We’ll send that sweet package your way as fast as possible, all you need to do is sit back and try to contain your excitement! (it’s okay, we know you won’t be able to).

    Will I receive an invoice for my order?

    Upon placing your delicious order, you will be efficiently delivered your order details, with a downloadable invoice happily awaiting your click. You’ll also receive an order number in case you need to tell us who you are in five words or less (you’ll need this should you require a refund, too!). Your tracking information will end up in your email, just like that!