Christmas Holiday shipping times


** POSTAGE DELAYS EXPERIENCED AUSTRALIA WIDE ** SEE AUSTRALIA POST WEBSITE FOR DETAILS:

https://auspost.com.au/service-updates/domestic-delivery-times#delays


Here at Tablecloth Kingdom we are excited to assist you to find the perfect tablecloth for your occasions and events this holiday season! We also have some useful information below on shipping your tablecloth order during the Christmas period.

AUSTRALIA POST vs. COURIERS

For most of our parcels we use Australia Post due to their wide-reaching postal network, and their ability to deliver to PO Boxes, Parcel Collect Boxes, and if delivery is missed customers are able to collect their order from a local Post Office.

Other courier providers are also facing delays and challenges with COVID-19, and whilst these couriers may be faster at times they will not deliver to PO Boxes, Parcel Collect Boxes, and charge significant redelivery fees for unsuccessful delivery, and their depots are often very far away for collection of a missed delivery, so we avoid couriers and lodge all our parcels with Australia Post.

COVID-19 POSTAGE DELAYS

At this unpredictable time during the COVID-19 pandemic and an unprecedented increase in online shopping, Australia Post are handling more parcels than ever before.

Due to this, Australia Post are not currently offering any reliable delivery timeframe estimates, and due to the pandemic, postage delays have become the norm across Australia.


Please see the Australia Post website for their delivery estimates chart:

https://auspost.com.au/service-updates/domestic-delivery-times#delays

and scroll down to “Express Post and Parcel Post” then select your delivery state.


Australia Post have also removed the ‘Next Business Day’ guarantee for Express Post Parcels sent within the Express Network. Express Post is still the fastest shipping option we have available, however we cannot advise on the expected delivery dates.

CHRISTMAS SHOPPING

So for Christmas shopping this year, shipping timeframe estimates look a little different, and we encourage you to place your tablecloth orders as soon as possible to avoid any delays or disappointment.

We are recommending all orders are placed with us at Tablecloth Kingdom by the following dates for the best chance of delivery within Australia by Christmas (although not guaranteed):

Christmas lodgement dates for deliveries within Australia (although not guaranteed) (DECEMBER 2021)

DELIVERY TO DELIVERY OPTION RECOMMENDED TO ORDER ON OR BEFORE
NSW, VIC, ACT, TAS, SA, QLD Standard Shipping (Parcel Post) Thursday 9th December 2021
NSW, VIC, ACT, TAS, SA, QLD Express Shipping (Express Post) Friday 17th December 2021
WA & NT Standard Shipping (Parcel Post) Monday 6th December 2021
WA & NT Express Shipping (Express Post) Monday 13th December 2021

Please remember this is a postage estimate only, and whilst our staff will dispatch your order as quickly as possible (in 1 – 2 business days) we cannot be held responsible for your parcel arriving after Christmas or your event date.

RURAL OR REGIONAL AREAS

Please consider the above table to be a guide for places within the metro areas network of Australia Post, and add more time for places that are more regional or rural.

Parcel Enquiries

Due to the large volume of orders our small family business receives during Christmas Season, we are unable to follow up or enquire with Australia Post about your order parcel if it is delayed or not arriving in time for Christmas.

We provide a tracking number with your order dispatch email which you will be able to provide to Australia Post if you would like to enquire with them about your parcel.

Our team works thoroughly to dispatch orders to the delivery address provided in your order, in a timely manner.

Once your parcel is lodged with Australia Post we are unable to:

  • keep an eye on your parcel or advise about delivery estimates or dates & times
  • lodge any enquiries about late or lost parcels
  • or make any changes to delivery address

These enquiries must be lodged with Australia Post directly by you (the parcel receiver) please.

If there have been any issues with the lodgement of your parcel by our staff please contact us.

Incorrect Order Details

If you have placed an order with incorrect shipping/delivery address details, and you have not yet received a ‘Your order has shipped’ email from us, then please email us the necessary changes to your delivery details as soon as possible.

Your order will be pulled from processing as soon as possible and will be processed with one extra day to enable our staff to make the necessary changes.

If your order has already been dispatched with our mail collection, we are unable to make changes to delivery details.

OUR SHIPPING OPTIONS

We offer $15.40 flat rate Express Shipping (Express Post) if you would like your parcel to be sent by Australia Post more quickly than Standard Shipping (Parcel Post) which is $11.00 flat rate, or free with orders above $70.00

We advise opting for Express Shipping to help your sweet cloth make its way to your table in time.

MORE INFORMATION

For more information on receiving parcels with Australia Post during the Christmas season please visit: https://auspost.com.au/sending/christmas-sending-dates

For more information on Australia Post and COVID-19 delays please visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

CLICK AND COLLECT

For Redlands or Brisbane locals, our warehouse office is by appointment only for order collection, we are located at Unit 2/17 Tombo St Capalaba QLD 4157. Please visit our Click and Collect page for more information.

During Christmas season we are unable to facilitate product viewing appointments due to the large volume of online orders we receive and are processing, thank you for your understanding.

Please see below for our opening and closing times:

DATE COLLECTION HOURS
Monday to Friday 9.00am to 2.00pm
Saturday & Sunday CLOSED
Christmas Day – Thursday 25th December CLOSED
Boxing Day – Friday 26th December CLOSED
Monday 27th December to Sunday 2nd January CLOSED

We are grateful for your support during this time, we are excited to provide you with quality tablecloths and accessories, and we thank you for your patience and understanding.

Jolly Shopping and Merry Christmas!

Tablecloth Kingdom Socials